What types of cryptocurrencies can be used to make purchases in the Mythical Marketplace?
You can make Mythical Marketplace purchases with any cryptocurrency you currently have in your Uphold account, with over 60 currencies to choose from.
Purchases can be made using any currencies from tier 3 and 4 list found here.
Additionally, there is a separate list for currencies that can be used and are fully supported by Uphold for the EU and UK found here.
Can I use cryptocurrency for spendback (using your Mythical wallet balance to purchase items on the Marketplace)?
No, all the proceeds from sales will be credited to your Mythical wallet balance in USD. You can either withdraw your balance to your Uphold account or use your balance to buy other items within the Marketplace. As of now we don’t support hosting your Mythical balance in anything other than USD.
Why does it show I cannot use a specific cryptocurrency for a purchase?
Only cryptocurrencies with sufficient balances that fully cover the cost of the item can be used for purchases in the Marketplace.
- EX: An item is $10.00 but your cryptocurrency account only has $9.50, you cannot use that account to purchase the item. You must select another account or payment method with sufficient funds to complete the purchase or add to the balance of that cryptocurrency on wallet.uphold.com.
Can I add more funds to my cryptocurrency accounts?
Yes. Please visit Uphold's FAQ here for more information on how to do so.
The purchase using my connected Uphold account is failing. Why is that?
This could likely be for two reasons:
- Please ensure you have verified your identity in Uphold. This is a required step for payments.
- If you have recently added funds to your Uphold account via ACH (direct transfer of funds from your bank account), there is a 65-day cool-off period set by Uphold in which you will be unable to withdraw or spend those funds from your account. Please see Uphold's help article on this here.
NOTE: If you add funds to your Uphold account via credit/debit card, there is no cool-off period. See Uphold's help article on this here.
Can I see a breakdown of my purchase(s) I made using cryptocurrency?
Yes. Within your Uphold account dashboard, you will be able to see purchase activity and details for each of your cryptocurrency accounts.
How do I use crypto payments in the Mythical Marketplace?
You will need to link your Uphold account to your Mythical wallet in order to utilize cryptocurrency purchases. Once the account is linked and your identity is verified by Uphold, you will be able to see all of your available cryptocurrency accounts and you will be able to select whichever of the supported currencies you'd like to use when making your purchase of an item.
Are there any fees associated with using cryptocurrency payments?
Yes. There is a conversion fee that will fluctuate with each purchase. Additionally, the normal fees you see from the Mythical side when making purchases do not change based on the type of currency used. Please see the article Restrictions, Fees & Taxes for more information on fees.
Why do I get an error message saying "The quote is outdated" when trying to make a purchase with cryptocurrency?
Because the price of cryptocurrency fluctuates frequently, it's possible the quoted fee can change before you finalize your purchase. If you click "Refresh the quote" you will be able to see an updated fee quote. If a quote expires, you will need to simply refresh the quote again to proceed with your purchase.
Why do my cryptocurrency balances keep changing in my wallet?
The exchange rate is continuously fluctuating so you may see some changes in your cryptocurrency balances each time you visit your wallet or refresh your wallet page.
Can I receive a payout in cryptocurrency?
The marketplace is denominated in USD for more transparency and simplicity. After a sale, you can withdraw to your Uphold account in USD and deposit into your crypto network from there in any of their supported cryptocurrencies. Please visit Uphold’s FAQ here on how to receive payouts directly to your bank or to a crypto network.
Can I list an item directly in crypto?
Like with payouts, the marketplace is denominated in USD for more transparency and simplicity. After a sale, you can withdraw to your Uphold account in USD and deposit into your crypto network from there in any of their supported cryptocurrencies. Please visit Uphold’s FAQ here on how to receive payouts to your bank or to a crypto network.
The balances of my cryptos that I see in the settings page as USD are off. Why is that?
On the wallet page we show you balances in the native currency of the balance and in USD. We refresh the refresh rate every 15 min, so there could be a slight variation compared to the market value. This should not affect the purchasing. When making a purchase, we always use the latest exchange rate (hence why the quote needs to be refreshed if you let it sit for too long).
I just deposited funds in my Uphold account, but they are not showing up in my Mythical Wallet page. What should I do?
Some currencies take a while to settle in Uphold. We will not show them in the Mythical Wallet until they are ready to be used.
The following is an example of a deposit that is pending settlement in Uphold: