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Clearing errors or corrupted files on Mac or Windows

  • Updated

Windows troubleshooting steps

If your Windows PC is having problems running Blankos Block Party, ScanDisk or Defrag are tools that can be used to clear errors or to better optimize your PC.

Please note that Defrag can only be run on non-SSD (non-solid state drives) only.

How to run ScanDisk on Windows

To run ScanDisk on your PC, follow these steps:

  1. Press Windows key + E on your keyboard to open File Explorer.
  2. In the File Explorer window, click on This PC in the left navigation pane. A list of drives is displayed on the right side of the window. 
  3. Right-click on the drive OS (C:) and select Properties.
  4. In the Properties window, click on the Tools tab.
  5. Click the Check button in the Error Checking section.

Your computer will need to restart to run ScanDisk without any additional errors.

Defragmenting your Windows drives

Here is how to defragment your drives:

  1. Select the search bar on the taskbar and enter the word "defrag."
  2. Select Defragment and Optimize Drives.
  3. Select the disk drive you want to optimize.
  4. Select the Optimize button.

Mac troubleshooting steps

If your Mac is having problems running Blankos Block Party, a tool that can be used to clear errors or corrupted files is Disk Utility and the First Aid tool.

We suggest using these tools only after backing up your computer’s data.

Determine which processor your Mac computer uses

Before starting, please check to see if you have a Mac with Apple silicon or Intel processor, then follow these steps:

Apple silicon processor

  • Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.

Intel processor

  • Turn on your Mac, then immediately press and hold these two keys until you see an Apple logo or other image: Command (⌘) and R.

Running the Disk Utility and First Aid Tool

You may be asked to select a user you know the password for. Select the user, then click Next and enter their administrator password. From the utilities window in macOS Recovery, select Disk Utility and click Continue.

Choose View > Show All Devices (if available) from the menu bar or toolbar in Disk Utility. Beneath each disk, you should see any containers and volumes on that disk.

Start the repair process by selecting the last volume on that disk, then click the First Aid button or tab. Click Run to begin checking the selected volume for errors.

  • If there is no Run button, click the Repair Disk button instead.
    • If the button is dimmed and you can't click it, skip this step for the disk, container, or volume you selected.
  • If you're asked for a password to unlock the disk, enter your administrator password.

After Disk Utility is done checking the volume, select the next item above it in the sidebar, then run First Aid again. Keep moving up the list, running First Aid for each volume on the disk, then each container on the disk, then finally the disk itself.

If Disk Utility found errors that it could not repair, please contact Apple’s support team here.