After making a purchase, our system communicates with your bank or credit card-issuer to make sure that the transaction can be paid for successfully, during which time a temporary hold is placed on the funds. This is known as an authorization hold or preauthorization.
An authorization hold is done to ensure that the funds needed for the purchase aren't spent accidentally, and once your bank approves the transaction, the purchase will complete.
Once the order has been successfully completed, you should receive an order confirmation to your email. If you do not receive the order confirmation for some reason, please contact support, and we’ll be happy to further assist you.
If the transaction otherwise fails, the authorization hold will usually be lifted within 2 - 5 days.
Additionally, most banks will list these holds as “pending” transactions to make it easier to differentiate them from transactions that have gone through successfully.