If you need to submit a ticket for a technical issue, you can expedite the process by sending in your dxdiag and msinfo32 information for your Windows computer.
These files report information about your system and drivers for your video and sound cards, as well as other vital information about your computer hardware that will help us resolve your problem.
How to find and save your dxdiag information on Windows 8 or 10
- Press the Windows + R keys on your keyboard to bring up the Run command box
- In the text field, type dxdiag and press OK. (You may see a prompt asking to check if your drivers are digitally signed, select Yes.)
- The DirectX Diagnostic Tool window will appear. Click on Save All Information...
- Save the information, keep the file name as is
- Attach the file to your email to us
To find and save your msinfo on Windows 8 or 10
- Press the Windows + R keys on your keyboard to bring up the Run command box
- In the text field, type msinfo32 and press OK
- When the System Information page appears select file and then select Save
- Attach the file to your email to us